Free delivery for all orders in Hong Kong.

Shipping and Exchange

  

Shipping In Hong Kong - Free

Dispatched within 1 - 3 working days

Delivered within 2 - 5 working days

 

 

Exchange In Hong Kong - Free 

We offer free exchange for: 

  • Different sizes for items in your shipment
  • Replacements for damaged items

We don’t offer exchanges for:

  • The same item in a different color
  • A different style or item
  • Any promotional item

 

Return period: 14 days from the date of delivery to you

Return process: 14 working days

 

How to exchange

1. Visit one of SF-express centre. Find SF-express center locations here.

2. On the SF-express delivery form, assign payment to receiver. 

   Return Address: Unit 6A, Lok moon mansion, 29-31 Queens Road East, Wanchai, Hong Kong (Receiver: Minjung Kim, Tel: +852 5972 3025)

3. Send the details listed below to info@louseoul.store

 

Details required:

(1) Order number

(2) New size required     

(3) SF-express invoice number

 

For more details, click here